About This Role
This Product Owner role focuses on maintaining effective relationships with third-party vendors and external business partners for CRx Specialty Pharmacy. The position coordinates the ongoing performance, development, and continuous improvement of CRx as an integrated specialty pharmacy solution for Liviniti clients and members. It connects pharmacy operations with other Liviniti teams, translating business, client, member, and operational needs into clear priorities and sustainable processes.
Responsibilities
- Serve as the operational owner and primary coordination point for initiatives, enhancements, and priorities affecting the CRx specialty pharmacy offering
- Partner with pharmacy leadership and cross-functional stakeholders to establish priorities, define desired outcomes, clarify responsibilities, and coordinate work through completion
- Develop and maintain project plans, timelines, status updates, decision logs, and follow-up items for assigned CRx initiatives
- Coordinate operational readiness for new clients, programs, service enhancements, and process changes, including documenting requirements, identifying dependencies, and confirming stakeholder preparedness
- Support alignment between CRx pharmacy operations, Variable Copay, Client Experience, Clinical, Compliance, Finance, Product, and other Liviniti teams as appropriate
- Monitor operational performance, service trends, stakeholder feedback, and recurring issues to identify risks, improvement opportunities, and priorities for corrective action
- Facilitate timely resolution of cross-functional operational issues by organizing the appropriate stakeholders, clarifying ownership, tracking commitments, and escalating barriers when necessary
- Create and maintain clear process documentation, workflows, business requirements, standard work, and other materials needed to support consistent execution and organizational knowledge
- Help evaluate proposed changes for operational impact, member and client experience, resource needs, compliance considerations, and alignment with CRx and Liviniti objectives
- Provide concise updates to pharmacy leadership and key stakeholders regarding initiative status, risks, decisions, dependencies, and expected outcomes
- Coordinate testing, validation, training, communication, and implementation activities associated with operational changes, ensuring issues are documented and resolved before or after launch as appropriate
- Promote a member-focused and client-aligned approach that supports reliable specialty pharmacy service, effective coordination of care, medication access, affordability, and a consistent experience
- Report any discovered HIPAA violation to the Compliance Officer and/or Human Resources
- Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company
