About This Role
This Product Owner role is responsible for translating the company's product roadmap into clear, actionable requirements within a defined product domain. The role focuses on problem and solution discovery, managing the day-to-day health of the backlog, clarifying outcomes and acceptance criteria, and ensuring teams deliver work that supports business priorities, customer needs, quality, and regulatory commitments. The Product Owner partners with various internal teams to evaluate requests, assess impact, support prioritization, and guide solutions from discovery through delivery.
Responsibilities
- Break down approved roadmap initiatives into epics, features, user stories, requirements, and acceptance criteria
- Conduct problem and solution discovery to refine requirements and scope, in partnership with the Director of Product and UX Research
- Coordinate with UX Research, data/analytics, operations, support, and compliance to validate requirements and solution intent
- Own and maintain the product backlog for the assigned domain, ensuring items are prioritized, refined, and ready for development
- Partner with the Director of Product and stakeholders to assess roadmap candidates, tradeoffs, business value, urgency, risk, and dependencies
- Triage and assess incoming requests, clarifying problem statements, scope, impact, and recommended next steps
- Facilitate backlog refinement, sprint planning support, acceptance review, and ongoing requirement clarification for IT Development teams
- Represent customer, operational, regulatory, and business needs in product decisions and backlog sequencing
- Monitor delivery progress, surface risks or blockers, and help align stakeholders on changes to scope, timing, or priority
- Support launch readiness by providing release context, target user impacts, acceptance criteria, and operational implications to Launch & Enablement
- Use product metrics, feedback, incidents, and adoption signals to recommend backlog adjustments and continuous improvement
Requirements
- 3+ years of experience as a Product Owner, Business Analyst, Product Manager, or similar role in technology-enabled operations
- Strong experience translating roadmap themes into actionable requirements, user stories, and acceptance criteria
- Proficiency with backlog management, agile delivery practices, and cross-functional product development
- Demonstrated ability to assess business value, operational impact, regulatory considerations, dependencies, and implementation tradeoffs
- Experience working with engineering, operations, compliance, support, and customer-facing stakeholders
- Strong facilitation, written communication, and stakeholder alignment skills
- Bachelor's degree or better
