Product Owner

About This Role

This Product Owner role focuses on managing daily operational workflows and ensuring the smooth functioning of digital products within the finance industry. It suits a professional with a strong background in product or operations management, particularly in financial services.

Responsibilities

• Manage daily operational workflows, including appraiser allocation, order monitoring, pending orders, and appointment scheduling
• Monitor operational KPIs and ensure SLA achievement, service quality, and compliance with SOPs and internal controls
• Handle operational issues related to systems, processes, and human errors, coordinating escalations with Operations, IT, or Product teams
• Monitor potential fraud and ensure digital-to-regular order transfers comply with established procedures
• Conduct market research and competitor analysis to identify customer needs, market trends, and product improvement opportunities
• Collaborate with cross-functional teams to improve digital products and align product features with business and customer needs
• Prepare performance reports, provide coaching to relevant teams, and drive continuous process improvement

Requirements

• Bachelor’s degree (S1) in Business, Management, Information Technology, or a related field
• Minimum 5 years of experience in Product Management, Product Ownership, Product Operations, or Operations Management
• Experience managing digital products and operational workflows, preferably in financial services, banking, fintech, or multifinance
• Strong understanding of operational KPIs, SLA management, process improvement, and quality control
• Experience in data analysis, reporting, market research, and competitor analysis
• Strong problem-solving, stakeholder management, communication, and cross-functional collaboration skills
• Experience in lending, appraisal, order allocation, or similar operational processes is an advantage