About This Role
This Product Owner role involves managing the product backlog, ensuring business requirements are clearly documented, and working closely with Scrum teams. The position acts as the primary point of contact for project-related decisions and ensures delivered increments meet client expectations.
Responsibilities
- Be trained and proficient in all DIS products and remain familiar with the DIS escalation matrix for internal coordination
- Undergo training and remain compliant with the ticketing and helpdesk process, including billable/non-billable classification and finance team confirmations
- Maintain complete and updated contact details for all client stakeholders, including client-side escalation matrices and points of contact
- Own and manage the product backlog, ensuring clarity, prioritization, and alignment with business value
- Ensure business requirements are clearly documented and communicated to technical teams
- Work closely with Scrum teams to clarify requirements and remove blockers
- Participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
- Ensure delivered increments meet acceptance criteria and client expectations
- Act as the primary point of contact for all project-related decisions
- Identify currently installed DIS products and collect server, infrastructure, and agreement details from relevant teams
- Obtain BRD/Agreement documentation and validate requirements for completeness, feasibility, and scope
- Prepare the project implementation plan and secure official approval and sign-off from the client
- Conduct daily stand-up calls with the internal technical team and weekly status updates with clients
- Manage and track project progress using Odoo as the official project management tool
- Facilitate Client UAT and obtain formal UAT and Live Sign-off
- Perform a comprehensive handover to the Support Team, including documentation of customizations and system architecture
- Send a Weekly Project Status Report to the PMO/COO every Monday before 9:30 AM, highlighting delays, risks, and exceptions
- Review the helpdesk daily, monitor open tickets, and ensure prioritization based on SLA and severity
- Coordinate with Tech Leads to resolve critical and high-priority issues
- Follow up on effort estimation confirmations and validate deliverables against BRD/client requirements during UAT
- Ensure UAT and Live sign-offs are formally documented and notify Finance upon receipt
- Send Daily Support and Billable Item Reports to the PMO/COO every day before 9:30 PM
Requirements
- 2–5 years of experience
- Strong understanding of Scrum/Agile methodologies