RemoteFull timeMid level$102k – $120kPosted today
Apply with JobAssistAbout the role
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems
- We’re looking for bold thinkers
- Sharp problem-solvers
- Builders who are wired to make an impact
- Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers
- We’re a high-performing, fast-moving team with ethics at the center of everything we do
- Expectations are high, and so are the rewards
- The Crypto Operations team at Robinhood is dedicated to delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products
- As a Product Operations Associate, you will play a crucial role in ensuring the smooth operation of our crypto products and future launches
- You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness
- The role will work on scaling operations for our existing Crypto products as well as scoping operational impact for new Crypto initiatives
- This role will work with cross-functional partners including Product Management, Crypto Operations, Compliance, Legal, Engineering, Security, and Customer Experience to guarantee operational readiness
- Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners
- This is a unique opportunity to shape the future of crypto operations for one of the most dynamic teams in the industry
- At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams
- Support and refine operational processes supporting Robinhood’s crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations
- Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development
- Partner with Product Managers to own and execute tasks cross functionally
- Leverage AI tools to optimize processes across workflows
- Support product operations workflows, including routine and ad-hoc responsibilities, such as customer communications, language translations, pricing comparisons and product remediations
- Serve as a liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers
- Identify process gaps, pain points, and inefficiencies across the crypto product lifecycle—and implement improvements through automation, enhanced tooling, or revised procedures
- Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance- Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution
- Excellent communication and interpersonal skills
- Bachelor’s degree or equivalent practical experience
- Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape
- Resourcefulness and agility in fast-paced, entrepreneurial environments
- 3+ years of experience in crypto product operations, crypto operations, or a related field
- Experience leveraging AI tools to optimize workflows across the business
- Strong organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones
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