Product Operations Lead

About This Role

The Product Operations Lead is a key part of the store leadership team, responsible for executing the store's product strategy, including product operations and inventory management. This role involves leading inventory shifts, overseeing all back-of-house product operations, and ensuring both the sales floor and back-of-house areas are well-stocked and organized. The Product Operations Lead also acts as Supervisor on Duty during inventory shifts and delivers a world-class guest experience when working on the floor.

Responsibilities

• Collaborate with store leadership to bring product strategy to life
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs)
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing)
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest
• Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members
• When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience

Requirements

• Legally authorized to work in the country in which the store is located
• Ability to travel to assigned store with reliable transportation methods
• 1 year of work experience
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work
• Some experience in leading, mentoring, delegating or process implementation with others

Nice to have:

• Education: High school diploma/GED/equivalent, or above
• Experience: retail, sales, distribution center, or warehouse operations related; reviewing and interpreting business reports and metrics to inform action
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification