Product Manager - Marketing Automation Platforms

About This Role

This role drives the adoption of new technologies, oversees prompt engineering initiatives, conducts AI use case assessments, and serves as a product owner for AI-driven platforms. The ideal candidate combines technical acumen with strong project management and stakeholder engagement skills to deliver innovative solutions that enhance business outcomes.

Responsibilities

• Lead end-to-end integration of AI and conventional solutions into existing business processes, collaborating with cross-functional teams to ensure seamless deployment and adoption
• Proactively experiment, test, and learn with AI technologies to develop and validate potential solutions
• Foster a culture of innovation and continuous improvement by piloting new approaches and analyzing outcomes
• Identify, evaluate, and prioritize potential AI use cases across the organization
• Conduct feasibility studies, cost-benefit analyses, and risk assessments to determine suitability and impact
• Develop business cases and recommendations for AI adoption
• Design, test, and optimize prompts for AI models to maximize performance, accuracy, and user experience
• Stay abreast of advancements in prompt engineering and apply best practices
• Evaluate, pilot, and implement emerging technologies
• Develop onboarding frameworks and training materials to facilitate smooth adoption by business users
• Serve as the product owner for AI platforms, defining product vision, roadmap, and success metrics
• Gather and prioritize requirements, manage backlogs, and coordinate with engineering and design teams
• Engage with business leaders, technology partners, and end-users to understand needs, communicate progress, and drive alignment on project goals
• Develop and execute change management strategies to support technology adoption, including communication plans, training sessions, and feedback loops
• Ensure all AI initiatives comply with organizational policies, data privacy regulations, and ethical standards

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, Marketing, or related field OR equivalent experience
• 5+ years of experience in technology project management, product ownership, or related roles
• Demonstrated experience with AI/ML technologies, prompt engineering, or natural language processing
• Proven track record of onboarding and integrating new technologies in a corporate environment
• Strong understanding of agile methodologies and product lifecycle management
• Excellent communication, stakeholder management, and change management skills
• Ability to translate business needs into technical requirements and actionable plans
• Experience working with cross-functional teams in a matrixed organization

Nice to have:

• Experience with large language models (LLMs) and generative AI platforms
• Familiarity with cloud-based AI services and APIs
• Certification in Agile, Scrum, or Product Management
• Prior experience in financial services or highly regulated industries

Benefits

• Commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Its mission is to create engaged, lifelong relationships and put customers at the heart of everything it does. Chase also helps small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. The Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. The Digital team creates innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.