About This Role
Planning and driving the roadmap for the Fulfillment team is the core of this Product Manager role, focusing on improving carrier integrations and strengthening the benefits infrastructure. This high-impact position suits a candidate who can translate complex technical and business needs into well-scoped solutions while balancing operational priorities with long-term platform scalability.
Responsibilities
- Demonstrate ownership for the products and integrations built and an understanding of shipping reliable, scalable services that support Justworks’ benefits infrastructure
- Shape the strategy and roadmap for key Fulfillment initiatives, balancing operational needs, technical investments, and long-term platform opportunities while articulating a compelling vision of business impact to stakeholders
- Partner deeply with engineering to understand carrier integrations, APIs, and technical dependencies, investigate and prioritize issues, and make informed tradeoffs around scope, sequencing, and implementation
- Collaborate closely with operations and cross-functional teams to understand internal workflows, identify unmet needs, and translate business requirements into actionable product solutions
- Define clear requirements, success criteria, and scope boundaries for initiatives, proactively identifying edge cases and ensuring solutions address both technical and operational needs
- Actively hone knowledge of the PDLC, from discovery through delivery and iteration, while identifying opportunities to build reusable capabilities and improve existing processes
- Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership
- Contribute to team problem-solving and actively support or facilitate team processes and ceremonies
- Take on opportunities beyond core responsibilities to support broader benefits platform strategy, improve integration capabilities, and drive impact
Requirements
- Minimum of 2 years of product management experience in a modern technology business or equivalent experience in software engineering, data science, or business analytics
- A strong commitment to problem-solving, capable of breaking down complex technical and operational challenges into clear, actionable priorities for team execution against business needs
- A willingness to deeply understand the fundamentals of the business model, technical architecture, and operational workflows, prioritizing education and development through collaboration with engineers, coworkers, customers, and stakeholders
- Deep user empathy and a high bar for user experience, including the ability to understand the needs of internal teams and design solutions that improve their workflows
- Excellent persuasion and advocacy skills, using clear frameworks, storytelling, and first-principles reasoning to communicate priorities, tradeoffs, and product decisions
