Product design at Taylor & Francis is a creative and strategic discipline that shapes the company's platforms and user experiences. This role involves owning end-to-end design from problem discovery to production-ready solutions, creating meaningful experiences for product users. It goes beyond traditional UX design, requiring product thinking to design and design thinking to product, understanding both why and how something should be built.
Responsibilities
Engage directly with customers and users, conducting qualitative research, exploring behavioural data, and bringing a designer's perspective to understanding user needs
Partner with the design and research team to plan research activities and translate findings into actionable design opportunities
Contribute to problem framing and opportunity definition alongside Product Managers, using journey maps, service blueprints, and experience principles to make complex problems tangible
Identify the moments in user journeys that matter most and advocate for the design investment those moments deserve
Bring an informed design perspective to prioritisation, balancing user needs, business goals, and technical considerations
Lead the design process end-to-end, from early sketches and conceptual exploration through wireframes, interaction design, prototyping, and high-fidelity production-ready designs
Explore multiple design directions for significant problems, using creative exploration and evidence to inform decisions rather than converging too quickly on a single solution
Design thoughtful interactions that consider feedback, states, transitions, error handling, accessibility, and edge cases
Build and test prototypes at the fidelity appropriate to the question, from quick sketches to detailed interactive prototypes
Work closely with Engineering and Product teams to understand technical constraints, business rules, and the full range of scenarios designs need to support
Contribute to the development and continuous improvement of the design system, helping create consistent, accessible, and reusable experiences across products
Plan and conduct lightweight research activities, including usability testing, concept evaluation, and exploratory interviews, as a natural part of your design process
Collaborate with UX Researchers on more complex studies, contributing to research questions, synthesis, and the translation of findings into design decisions
Combine qualitative research, behavioural analytics, and customer intelligence to inform and evaluate design decisions
Identify assumptions and uncertainties early, determining what needs to be tested before committing to solutions
Maintain an understanding of user behaviours and needs through regular engagement with research, data, and direct customer contact
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Work with Engineering from early in the design process, involving technical colleagues in problem exploration and solution development
Partner with Product Managers to shape what gets built, not just how it looks, contributing to roadmap discussions, trade-offs, and definitions of success
Collaborate with Data and Customer Intelligence teams to understand behavioural patterns and how data-driven features can be expressed through useful, understandable experiences
Work with Business Analysts and Engineering to ensure requirements and acceptance criteria reflect the intended user experience
Communicate design decisions clearly, presenting the rationale, evidence, and trade-offs to colleagues and senior stakeholders
Contribute to shared design principles, standards, and ways of working that support consistent, high-quality experiences
Share expertise through constructive critique, mentoring, and collaborative problem-solving, while developing capabilities beyond your core discipline
Advocate for the value of design and research, helping teams understand how evidence-led design contributes to better product and business outcomes
Requirements
Strong experience in product design or UX design, with a portfolio demonstrating end-to-end ownership of complex digital product experiences
A portfolio that demonstrates both design thinking and craft, showing how you approached problems, explored alternatives, and arrived at solutions
Strong interaction and visual design skills, with attention to usability, accessibility, consistency, and detail
Genuine product instinct, with the confidence to contribute to problem definition, prioritisation, and strategic product discussions
Practical experience conducting user research and translating findings into design decisions
Proficiency in Figma and experience contributing to or maintaining design systems
Experience working collaboratively in multidisciplinary product teams, particularly alongside Product Managers and Engineers
Comfort interpreting behavioural analytics and customer data to inform design decisions
Strong communication and facilitation skills, including the ability to explain and defend design decisions constructively
An interest in helping establish and improve design practices within a growing team
Right to work and live in the UK
Live within a commutable distance to the Milton Park office or Bengaluru Office to ensure that as a balanced worker you can make it to the office location 3 days per week
Benefits
Bonus
Excellent work/life balance with a fantastic, flexible working culture
25 days annual leave
3 additional discretionary days off during the holiday season at the end of the year
4 volunteering days annually
Day off for your birthday
Company funded single cover private medical insurance
Employee assistance programme – offering 24/7 well-being support
Share Match – Plan that matches every share purchased with two free shares
Pension scheme
Life assurance, plus optical and medical care
Important Details
Work format: in-person three days a week or more, with flexibility to work from home or remotely when not in the office or other workplaces
Application deadline: 31st October 2026
Office relocation: Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028
About the Company
Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world
’s largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books, and reference works. They empower learners, thinkers, and doers with trusted knowledge that advances research and enriches lives, bringing together diverse people, ideas, and opinions to validate and publish the experts, theories, and truths that matter. They have been operating since 1798, with a purpose to foster human progress through knowledge.
