Product Deployment Strategist

About This Role

This Product Deployment Strategist role involves helping customers translate complex identity and fraud challenges into effective solutions using the Persona platform. You will work with customer account teams, Solutions Engineers, and partner across Product/Engineering/Design, and Fraud teams to support implementations, analyze performance, and help customers gain lasting business value. The position offers mentorship from industry experts and a collaborative environment, empowering you to make impactful decisions at a high-growth startup.

Responsibilities

• Consult with customers to ensure they are driving maximum value from the platform
• Build leadership skills by participating in key customer engagements, including implementations, business reviews, and all recurring touch points
• Learn customers’ business objectives, identity and fraud use cases, and operational constraints
• Partner with account teams and Solutions Engineers to turn customer needs into product recommendations and deployment plans
• Help customers launch and improve verification experiences and workflows, coordinating requirements, testing, milestones, and follow-through with technical partners
• Conduct audits and analyze customer performance to identify opportunities for improvement
• Translate findings into actionable recommendations tailored to each customer's goals

Requirements

• 1-2 years of experience in consulting, professional services, customer success, or an equivalent role
• Curiosity to learn the ins and outs of a highly technical product
• Desire to level up your career alongside some of the brightest minds in the industry
• A growth mindset with a demonstrated love for learning and adaptability to ambiguity
• Eagerness to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
• Outstanding verbal and written communication skills to effectively convey complex concepts to different audiences
• Strong interpersonal skills and a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
• Empathy to understand and manage the needs of others, and build an environment where others feel understood
• Curiosity and a passion for learning and embracing new challenges in an ever-changing environment
• Technical aptitude and a desire and ability to learn complex technical concepts (technical background a plus)

Benefits

• Structured program with a dedicated cohort and hands-on onboarding to Persona's platform
• Placement on live customer accounts alongside experienced team members
• Opportunity to become an expert in Persona’s platform products and future offerings