Product Delivery Strategist

About This Role

This role involves overseeing customer projects from their initial concept through to launch, ensuring that scope, timelines, and communication with stakeholders are effectively managed. The strategist acts as a mini-PM, clarifying requirements and driving execution across internal and external teams. They are responsible for translating customer needs into practical solutions, partnering with product and engineering teams, and investigating customer issues.

Responsibilities

• Own delivery end-to-end: Take customer projects from scoping through launch, managing scope, timelines, and stakeholder communication across a range of project sizes and urgency levels
• Act as a mini-PM: Clarify requirements, define scope, set milestones, and drive execution across internal and external stakeholders. Hold customers and teammates accountable to commitments
• Translate customer needs into solutions: Partner with customers to understand their workflows, data, and operational realities, then map those needs to what Tabs can deliver — through existing functionality, creative configuration, or new builds
• Partner with product and engineering: Identify gaps, escalate issues, and collaborate on solutions when out-of-the-box functionality isn't enough. Document learnings to inform the product roadmap
• Investigate and resolve customer issues: Operate in an FDE-style capacity when needed — digging into customer environments, third-party tools (ERPs, CRMs, payment and tax vendors), and edge cases to unblock progress
• Manage stakeholders: Build trusted relationships with customer-side operators, finance leaders, and system admins. Keep all parties aligned on priorities, risks, and next steps
• Document and scale: Capture learnings, patterns, and playbooks so the team gets faster and sharper with every project

Requirements

• Proactive self-starter who thrives in ambiguity and doesn't wait for perfect requirements to move forward
• Resourceful and pragmatic — gathers context quickly, makes reasonable assumptions, and finds ways to unblock self and others
• Communicates clearly across audiences, balancing customer expectations with internal realities and building trust on both sides
• Strong problem-solver and project manager who anticipates challenges, weighs tradeoffs between speed and quality, and drives projects to completion
• Systems-minded — comfortable reasoning about how pieces fit together, where edge cases live, and what could break
• Impact-driven and cares about shipping outcomes that work for real users
• 3+ years in implementation, solutions, customer onboarding, technical project management, or a similar customer-facing role at a startup or fast-paced SaaS environment
• Demonstrated ability to scope and drive projects end-to-end in ambiguous environments, working with imperfect requirements and tight timelines