Product Delivery Manager

About This Role

This role leads, plans, and implements complex deliveries, proactively identifying improvements and managing diverse stakeholders. You will independently define and control the scope of initiatives, utilizing effective analytical skills to drive value delivery within RDT Pharma Commercial Market Access. You will connect team development with broader business objectives and may operate within different role archetypes such as Senior Business Analyst, Squad Lead, Project Manager, or Service (Delivery) Manager.

Responsibilities

• Oversee initiatives or streams with autonomy, coordinating complexity and scale
• Manage end-to-end delivery of Pharma Commercial Market Access RDT initiatives, from initiation through closure
• Define project scope, objectives, timelines, budgets, and resource requirements, and manage the project team
• Manage risks and dependencies, resolve team impediments to increase the effectiveness of the product-centric delivery approach in the organization
• Ensure projects/squads deliver business value and meet quality standards
• Work closely with Product Managers, IT Business Partners, Business stakeholders, and working squad to achieve product-defined outcomes, understand business processes, pain points, and strategic goals
• Develop and maintain partnerships with third-party resources, including vendors
• Contribute to process improvement initiatives by identifying technology enablement opportunities
• See the interrelationship of a project across "the big picture" and understand its dependency on other projects
• Contribute to the overall development and growth of the RDT Pharma Commercial Market Access department
• Act as a trusted advisor on how IT can support business objectives

Requirements

• University Degree (or equivalent)
• Extensive experience overseeing initiatives with autonomy, coordinating complexity and scale, and driving alignment across ambiguous spaces
• Project Management Certification, PMI PMP (preferred) or equivalent
• 8+ years of experience as a successful Delivery Manager using structured project management processes
• Ability to apply systems thinking to provide holistic and enterprise-wide consulting advice
• Deep understanding of various System Development Life Cycles (Waterfall, Agile, iterative, etc.)
• Strong experience in planning and tracking project schedules with clearly-defined critical paths
• Ability to manage the complexity of scope, time, cost, quality, risk, team dynamics on a global level in order to deliver multifunctional projects across multiple global locations
• Demonstrated competency in leading people through changes and ambiguity
• Knowledge or experience in the ITIL (IT Infrastructure Library) framework for IT service management and operations alignment