Product Analyst

Join a mission-driven product team as a Product Analyst supporting internal systems and donor management search workflows. This role combines product thinking, data analysis, Salesforce expertise, and cross-functional collaboration to help shape user-centered, efficient, and measurable solutions that improve outcomes.

Responsibilities

• Partner with product, UX, operations, technology, analytics, finance, and other stakeholders to define business goals, user needs, pain points, and opportunities.
• Analyze customer feedback, process flows, service interactions, utilization patterns, and operational data to uncover improvement opportunities and prioritize work.
• Translate ambiguous problems into clear hypotheses, assumptions, decision points, and actionable analysis plans.
• Evaluate current-state workflows and platform capabilities to identify inefficiencies, manual workarounds, and areas for simplification.
• Recommend future-state solutions that balance customer experience, operational realities, business value, and platform fit.
• Support product planning by contributing requirements, user stories, acceptance criteria inputs, test scenarios, workflow documentation, and decision records.
• Assist with prototyping and solution concept development using modern design and AI-enabled tools when needed.
• Track product adoption, usage, performance, and feedback after launch to inform continuous improvement.
• Help assess trade-offs across product, process, configuration, and custom development options, with a strong preference for configuration-first solutions.
• Contribute to product analysis that supports roadmap decisions, portfolio discussions, and lifecycle optimization.

Skills

• 3+ years of experience in product analysis, business analysis, functional analysis, product analytics, or a related field.
• Strong working knowledge of Salesforce, Salesforce Health Cloud, CRM platforms, or similar enterprise systems.
• Ability to recommend out-of-the-box and configuration-based solutions before considering custom builds.
• Experience turning data, customer insights, and process findings into clear recommendations.
• Knowledge of product discovery, journey mapping, process analysis, and opportunity assessment.
• Comfort working in agile or product delivery environments and supporting backlog readiness, testing, and validation.
• Strong communication skills with the ability to explain complex ideas clearly to technical and non-technical audiences.
• Solid analytical judgment, strategic thinking, and problem-solving skills.
• Bachelor’s degree in analytics, business, economics, information systems, technology, healthcare administration, or a related field, or equivalent experience.

Preferred Skills

• Experience supporting large-scale platform transformation, CRM, digital product, or enterprise workflow initiatives.
• Familiarity with tools such as Figma, Miro, Lucidchart, Jira, Azure DevOps, Confluence, Power BI, Tableau, Looker, Pendo, Mixpanel, Amplitude, Excel, or SQL.
• Experience creating practical workflows, prototypes, wireframes, or screen concepts when UX resources are limited.
• Exposure to artificial intelligence in research, synthesis, scenario modeling, or prototyping.
• Experience mentoring analysts or helping establish measurement and analytical best practices.
• Relevant certifications such as Salesforce Business Analyst, Salesforce Administrator, Platform App Builder, CBAP, CSPO, or SAFe.

Horizontal is committed to building an inclusive, equitable workplace where different perspectives are valued and everyone has the opportunity to contribute and grow. We welcome applicants from all backgrounds and encourage candidates who are excited to help create meaningful impact through thoughtful, collaborative work.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.