Product Analyst

About This Role

This Product Analyst role is responsible for the administration, configuration, maintenance, and performance analysis of Alaska Communications' product portfolio and product catalog systems. The role partners closely with Product Managers, IT, Sales, Customer Support, Operations, vendors, and other business stakeholders to ensure accurate product setup, pricing, packaging, and service availability across ACS platforms. It serves as the primary operational resource and subject matter expert for product catalog management, translating business requirements into system configurations and product catalog changes.

Responsibilities

• Serve as the primary administrator and subject matter expert for ACS product catalog systems
• Own the setup, maintenance, and governance of product catalog data including products, packages, pricing, service attributes, and availability rules
• Collaborate with Product Managers and business stakeholders to translate business requirements into product catalog designs and system configurations
• Work with external vendors, where needed, to communicate product catalog requirements and validate system designs and builds in test environments
• Configure, implement, and test product catalog changes within development and test environments, obtaining required approvals prior to production deployment
• Execute approved product catalog changes within current and future product catalog systems, ensuring accuracy and alignment with business requirements
• Identify, analyze, and resolve product catalog discrepancies, system issues, and data quality concerns
• Support implementation, testing, validation, and user acceptance activities associated with ACS's future Product Catalog platform and related system transformations
• Partner with Product Managers to produce ad-hoc product performance analyses, reports, and queries supporting strategic planning and decision-making
• Provide product catalog support and guidance to Sales, Customer Support, and other stakeholders regarding product setup, pricing, availability, and configuration questions
• Respond to inquiries and troubleshoot issues related to product catalog configurations and product availability

Requirements

• Strong analytical abilities
• Technical aptitude
• Attention to detail
• Problem-solving skills
• Ability to work effectively across multiple cross-functional teams

About the Company

At Alaska Communications, the company is committed to putting its team first, always being customer focused, having a can-do attitude, owning its results and always acting with integrity.