Product Analyst

About This Role

This position provides stewardship of the Insperity CRM platform and ecosystem for assigned user communities. The role involves analysis, configuration, maintenance, end-user experience, and CRM technology subject matter expertise. It participates in the research, development, and testing of product updates and new features.

Responsibilities

• Work with engineers, analysts, product management, and business leaders regarding the intent and quality of software delivery
• Work closely with other staff, such as project managers, product analysts, graphic artists, designers, engineers, architects, and support professionals
• Break down and detail high-level business and user requirements into functional requirements suitable for use by engineers
• Act as a liaison between configuration/development teams, and the Product Innovation and Stakeholder Community for the requirements gathering of business rules, logic, and needs
• Participate in the design, development, test, and launch phases of software development and release cycle
• Ensure all customer and quality requirements are satisfied in the product delivery
• Facilitate planning and strategy meetings around communication strategy with assigned Stakeholder business units regarding CRM and related application updates and new features
• Communicate these efforts within the established standards of quality service to internal clients
• Collaborate with business units to gather data on market and internal needs of current software application
• Analyze data and translate this data into recommendations at the planning and strategy meetings of the CRM community
• Evaluate and report on current product line performance and usage
• Create operational and utilization reports and dashboards
• Confer with other business unit owners on project-related application issues
• Analyze issues to determine if new CRM requirements need to be considered or relay the issue to appropriate teams

Benefits

• Flexibility: Over 80% of Insperity’s jobs have flexibility
• Continuous learning programs
• Mentorship opportunities
• Ongoing training
• Generous paid time off
• Top-tier medical, dental and vision benefits
• Health & wellness support
• Paid volunteer hours

About the Company

Insperity provides a comprehensive suite of scalable HR solutions with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity makes a difference for thousands of businesses and communities nationwide. The company has been recognized as a top place to work by Glassdoor and U.S. News & World Report, and for one of the country’s Top 50 Midsize Early Talent Programs through Ripple Match’s Campus Forward Awards.