About This Role
This role supports the product portfolio of Hyundai Capital Australia (HCAU), assisting with product administration, reporting, vendor and partner coordination, and dealer-facing change management. The Product Analyst will be instrumental in supporting the ongoing administration and day-to-day management of assigned finance and insurance products to support business growth and strategic decision-making.
Responsibilities
- Support the ongoing administration of key products like the Business Manager Reward Program and Motor Vehicle Insurance
- Assist with vendor and insurance partner relationship management, including coordination of enquiries and day-to-day liaison
- Support product development activities, new product initiatives, and enhancements, including managing system change documentation, testing, and process improvement
- Develop working knowledge of auto-finance products to support product decision-making
- Manage internal marketing, reporting, and performance tracking for assigned programs
- Conduct product performance analysis and provide support to sales planning and product management
- Support the rollout of new and updated products, processes, and systems to the dealer network
- Write clear, accurate dealer-facing training materials, including process guides, quick reference guides, and FAQs
- Assist in planning and coordinating change management activities to support dealer adoption of product changes
- Identify opportunities for continuous improvement in reporting, documentation, training, and stakeholder communication
Requirements
- Demonstrated success in automotive finance, banking, financial services, captive finance, or a related commercial product environment
- Experience managing system change, testing, documentation, process improvement, and cross-functional implementation activities
- Experience working across matrix organizations with Sales, Marketing, Risk, Operations, Finance, Legal, Technology, OEMs, dealers, or external partners
- Strong written communication skills, with the ability to translate product/technical detail into clear, easy-to-understand guides and training materials
- A collaborative, professional approach, with the ability to build effective working relationships across internal teams, dealer facing teams, and external vendors/stakeholders
- Excel and PowerPoint capability
Nice to have:
- Exposure to novated lease products, retail insurance, or dealership operations
- Tertiary qualification in Business, Commerce, Finance, Economics, or a related discipline, or equivalent industry experience
- An understanding of auto-finance products and how they work (e.g., consumer loans, business loans, floor plan, leasing etc.)
