About the role
Role & responsibilities
To ensure clear, consistent, and effective communication with customers across various voice / non-voice channels, enhancing
customer experience/ satisfaction and loyalty.
Driving customer communication manual campaigns execution by efficiently utilizing partner platforms (cPaaS)
Drafting SMS/Email/Whatsapp communication templates as per business ask for manual/systemic campaign triggers
Develop and implement comprehensive communication strategies to improve customer engagement, satisfaction and
overall experience.
Collaborate with various stakeholders to ensure consistent messaging and information dissemination.
Maintain communication templates, FAQs, and other resources to support customer interactions.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
Stay updated on industry trends and best practices in Customer Communication
To conduct UAT and sampling checks on communication deployment across LOBs and channels. Ensuring error free delivery.
Developing and maintaining project plans/timelines with timely escalations for appropriate interventions
Identify areas of improvement / non value add activities to reduce and improve productivity, reduce TAT
Preferred candidate profile
Ability to work on communication platforms for SMS/Email/WhatsApp Campaign execution
Excellent communication skills, both verbal and written
Good understanding of retail lending operations
Good Stakeholder Management
Good understanding of regulatory guidelines, especially in the BFSI industry
Understanding of Project Management life cycle
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Skillventory was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.