About the role
Job Title
Process Manager - Government
Business Unit
Government and Institutional Business
Reporting To
Process Lead - Government & Institutional
Job Function and Role Type
Process, Individual Role
Version No
1.0
Job Purpose
Responsible for providing process support to the sales channel and retail branch banking for the Government Business segment, driving portfolio growth.
Key Responsibilities
Process Management
Prepare and review government account opening documentation for compliance and benchmarking; Resolve exceptions for high-value government relationships and recommend cases to Compliance; Streamline insta kit delivery to meet TAT and customize accounts for government customers; Coordinate with Audit, CPU, Compliance, and Legal teams to address branch queries and ensure audit compliance.
Cross-sell of Allied products
Design and implement processes to enhance business acquisition; Develop cross-sell processes for allied products through GIB channels; Collaborate with product teams to refine cross-sell strategies and gather ongoing feedback.
Process Development & Enhancement
Implement projects to improve government account opening processes; Prepare concept notes for system enhancements and design seamless processes with stakeholders; Collaborate with Audit, Compliance, and cross-functional teams for process improvements.
Complaint Management
Respond to branch, customer, and regulator queries within TAT; Analyze complaints to reduce recurring issues in top areas; Follow up with branches to ensure timely resolution of complaints.
Education:
Graduate or Postgraduate.
Certifications:
None specified.
Key Competencies
Banking product and process knowledge, project management, communication skills, intellectual curiosity, understanding of digital payments and regulations.
Major Stakeholders
Branch Banking Team, GIB Channel, Operations & IT, Audit & Compliance, HR & L&D Team.
Required Skills
Refer to the Job Description
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