About This Role
Investigating insurance fraud claims across Dade and Broward Counties is the core of this hybrid role, which involves both remote desktop investigations and local field investigations. The investigator conducts thorough background checks, accident scene inspections, witness interviews, and recorded statements, producing accurate and timely reports in compliance with state regulations and company standards.
Responsibilities
- Conduct comprehensive desktop research and in-depth claims investigations to gather intelligence and factual evidence
- Perform background investigations, including social media, criminal, civil, and asset searches
- Execute local field investigations, including accident scene investigations, door knocks, and witness/subject locates
- Conduct in-person and telephone recorded statements for auto, homeowners, and workers' compensation claims
- Notarize official legal documents
- Produce clear, objective, accurate, detailed, and timely investigative reports for review by Case Managers and clients
- Prioritize daily workload to manage multiple active files, adhere to case deadlines, and meet Company productivity benchmarks
- Maintain regular, proactive communication with SIU management regarding case status, field findings, and plan of action updates
Requirements
- Strong knowledge of SIU investigative methods, background research tools, and claims handling procedures
- Excellent written and verbal communication skills; bilingual proficiency in Spanish is a plus
- High level of self-motivation, self-discipline, and ability to work independently with minimal direct supervision
- Exceptional organization, task prioritization, and detail orientation
- High ethical standards, personal integrity, and commitment to confidentiality
- Computer literacy, including proficiency in Microsoft Word, Outlook, and specialized investigative software platforms
- Ability to work flexible and irregular hours, including occasional evenings and weekends as required by case activity
- Must possess a reliable vehicle, personal cell phone, and high-speed internet access
Entry-Level:
- Demonstrated interest in the Private Investigation field (Degree in Criminal Justice, Paralegal experience, Adjuster experience, Military background, Journalism, or related field)
- Willingness to obtain license through company-sponsored training and certification
- High School Diploma or GED required; associate or bachelor’s degree in criminal justice or related field preferred
Experienced Level:
- Prior experience conducting research, background investigations (criminal, civil, social media), recorded statements, scene investigations, and locates required
