About This Role
This role involves servicing walk-in customers and fulfilling their transactional needs through high-quality customer service. The Principal Relationship Manager will also increase product penetration through cross-selling and achieve allocated portfolio and revenue targets.
Responsibilities
- Maximize sales performance to achieve given revenue targets (self and branch) through liability products (Current /Savings /Term deposits), wealth management products and asset related products (secured, unsecured)
- Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
- Participate actively in branch sales planning to generate action plans for meeting targets
- Be aware of bank
-s Mis-selling & Sales Policies and ensure adherence at all times
- Ensure a high level of customer service in the Branch and manage difficult customer situations
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/overridden by appropriate authorities
- Ensure adherence to laid down processes, facilitate first time resolution, and minimize rejections and customer complaints
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service
- Take responsibility for general reconciliation and control activities
- Find ways to improve operational efficiency and control costs to meet cost budgets
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Manage growth and attrition of the base, facilitate customer up-streaming, and improve product per customer
- Ensure full awareness of all policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention, and ensure compliance on an ongoing basis
- Immediately report any suspicious transaction to the supervising officer
- Manage premises in areas of merchandising, housekeeping, and store management, including branch upkeep and maintenance
- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions
- Co-operate with Management to support and promote Health and Safety in the workplace
- Ensure that your actions do not put others at risk
- Work in a healthy and safe manner
