Principal Program Manager - Amazon Shipping

About This Role

This Principal Program Manager role in the NODE team drives cross-organizational initiatives, influences VP-level roadmaps, and unlocks significant cost savings and delivery performance improvements within Amazon Shipping's final mile network. The role operates with autonomy to identify and resolve endemic problems, driving architectural and operational decisions across various organizations and establishing strategic mechanisms for scaling final mile delivery.

Responsibilities

• Own the end-to-end strategy and execution for Amazon Shipping's final mile network
• Work across Product, Commercial, Engineering, and Operations VP organizations to drive operational and architectural decisions and organizational alignment
• Define multi-year operational and technical roadmaps for final mile improvements that directly impact delivery speed, cost per package, on-time delivery rates, and delivery defect reduction
• Influence resource allocation and technology investments across multiple organizations to ensure alignment with final mile strategy
• Identify and remediate endemic problems that create delivery bottlenecks, limit network scalability, or cause recurring delivery defects, decomposing significantly complex challenges into straightforward solutions
• Build consensus across VP organizations through effective narratives and presentations, representing complex operational and technical trade-offs clearly
• Manage executive-level escalations with excellent judgment, balancing operational constraints with business priorities
• Drive alignment between final mile goals and organizational objectives across global stakeholders
• Partner with Principal Engineers and SDMs to ensure routing, dispatch, and capacity decisions scale to match business growth projections
• Drive large-scale programs that solve complex problems in route optimization, capacity planning, dispatch, delivery tracking, exception handling, and driver/delivery-partner tooling
• Evaluate network and system designs for scalability, delivery performance, safety, and operational excellence
• Lead simplification initiatives that enable delivery-station and operations teams to operate independently and reduce operational and technical debt
• Manage large-scale engineering and operations efforts that remediate endemic final mile problems with network-wide impact
• Establish and own success metrics that connect operational and technical improvements to business outcomes (cost per package, on-time delivery, delivery defect rate, delivery speed, customer delivery experience)
• Create mechanisms for continuous visibility and proactive risk identification across the final mile network
• Own quarterly business reviews that translate operational metrics into business impact for executive audiences