Principal Program Manager - Amazon Shipping

About This Role

This Principal Program Manager role for the NODE team drives cross-organizational initiatives, influences VP-level roadmaps, and unlocks hundreds of millions in cost savings and delivery performance through transformational improvements to the company's final-mile network and delivery experience. The successful candidate will operate with complete autonomy to identify and remediate endemic problems in last-mile operations, drive architectural and operational decisions, and establish strategic mechanisms for scaling final-mile delivery.

Responsibilities

• Own the end-to-end strategy and execution for Amazon Shipping's final mile network
• Work across Product, Commercial, Engineering, and Operations VP organizations to drive operational and architectural decisions and organizational alignment
• Define multi-year operational and technical roadmaps for final mile improvements that directly impact delivery speed, cost per package, on-time delivery rates, and delivery defect reduction
• Influence resource allocation and technology investments across multiple organizations to ensure alignment with final mile strategy
• Identify and remediate endemic problems that create delivery bottlenecks, limit network scalability, or cause recurring delivery defects
• Decompose significantly complex challenges into straightforward solutions
• Build consensus across VP organizations through effective narratives and presentations, representing complex operational and technical trade-offs clearly
• Manage executive-level escalations with excellent judgment, balancing operational constraints with business priorities
• Drive alignment between final mile goals and organizational objectives across global stakeholders
• Partner with Principal Engineers and SDMs to ensure routing, dispatch, and capacity decisions scale to match business growth projections
• Drive large-scale programs that solve complex problems in route optimization, capacity planning, dispatch, delivery tracking, exception handling, and driver/delivery-partner tooling
• Evaluate network and system designs for scalability, delivery performance, safety, and operational excellence
• Lead simplification initiatives that enable delivery-station and operations teams to operate independently and reduce operational and technical debt
• Manage large-scale engineering and operations efforts that remediate endemic final mile problems with network-wide impact
• Establish and own success metrics that connect operational and technical improvements to business outcomes
• Create mechanisms for continuous visibility and proactive risk identification across the final mile network
• Own quarterly business reviews that translate operational metrics into business impact for executive audiences
• Quantify the business impact of final mile improvements and communicate ROI to leadership