About This Role
This Principal Product Manager, Technical role is for the Product Quality Seller Experience, focusing on how selling partners interact with Amazon's product quality policies and enforcement. The role involves defining a unified seller experience, establishing common language, evidence standards, and remediation paths across various product quality programs. It suits a candidate who can provide clarity, frame problems, and build frameworks for organizational action in a highly ambiguous and high-impact environment.
Responsibilities
- Own the 3 to 5 year product vision and roadmap for the product quality seller experience, and where opportunity and strategy are undefined, drive clarity and create the frameworks and tenets that enable organizational action
- Own the selling partner experience across all Product Quality enforcements as one coherent surface, developing recognized expertise through direct engagement with senior decision makers, and define a unified seller journey so that the right decision reaches the right seller with clarity, consistency, and a resolvable path
- Own the explainability and communication standard for product quality as an organizational standard, establishing the structured evidence contract and quality bar every enforcement decision must meet, and replacing static templated communications with policy grounded, context aware messaging delivered to selling partners
- Drive alignment across the multiple partner organizations that author, enforce, and communicate quality policy at the senior leadership level, integrating their policies and systems onto a common knowledge layer and a single seller experience, and serving as the senior product voice for the seller experience across those organizations
- Author strategic narratives, including PR/FAQs, vision documents, and investment proposals, own the executive review mechanisms such as MBRs and QBRs that measure progress against seller trust, contact reduction, and quality outcomes, and define the success criteria that distinguish output, outcome, and guardrail metrics for the seller experience
Requirements
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
Nice to have:
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Benefits
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
About the Company
Amazon customers expect every product they purchase to be authentic and to meet the highest quality standards. The Product Quality team uses AI and technology to prevent quality complaints and respond to issues, ensuring customers receive products as described and in the expected condition. The company cares about its selling partners' success and their experience with policies and decisions.
