Principal Product Manager - Sales & Revenue Operations

About This Role

The Principal Product Manager - Sales & Revenue Operations will own the product strategy and roadmap for the experiences, workflows, tools, and mechanisms used by Amazon Shipping's U.S. Business Developers. This leader will develop a deep understanding of how BDs prospect, engage customers, manage opportunities, and close business, translating those needs into investments across sales tooling, AI-enabled experiences, workflow automation, analytics, pipeline and account intelligence, onboarding, enablement technology, and BD productivity.

Responsibilities

• Define the product strategy and roadmap for Sales & Revenue Operations capabilities supporting Amazon Shipping US Business Developers, translating BD needs and commercial priorities into scalable investments.
• Own the BD experience across prospecting, account research, pipeline and opportunity management, customer engagement, and deal execution, identifying friction and opportunities to improve productivity.
• Lead sales tooling, AI, and automation initiatives, including AI-enabled account intelligence, workflow automation, analytics, coaching, enablement platforms, and other BD productivity capabilities.
• Own business requirements for sales technology, partnering with Product & Technology teams responsible for Salesforce, architecture, engineering, integrations, and technical roadmaps.
• Transform Sales Operations through productization, replacing manual reporting, CRM administration, data management, and recurring operational work with automation, self-service tools, and scalable mechanisms.
• Prioritize investments and manage the capability portfolio based on BD productivity, customer and revenue impact, operational leverage, technical feasibility, and long-term value.
• Drive adoption and measurable outcomes, establishing mechanisms for launches, change management, BD feedback, utilization, productivity improvements, sales velocity, and business impact.
• Develop scalable Revenue Operations capabilities, providing functional leadership to a Costa Rica-based team and shifting resources toward higher-leverage analytics, automation, and tooling.

Requirements

• 10+ years of product or program management, product marketing, business development or technology experience.
• 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.

Nice to have:

• Experience owning technology products.