About This Role
Performing a variety of clerical and data management functions in support of patient registration, referral coordination, and phone management is the core of this patient care coordinator role. The Patient Care Coordinator is the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.
Responsibilities
- Greet and arrive patients; secure signatures for all required documentation; and follow CHMG policies and procedures
- Obtain and verify insurance and demographic information
- Make collection attempts while providing education on resources available
- Reconcile work lists and reports
- Facilitate patient care between primary, specialty, and ancillary services
- Welcome and coordinate intake of patient information for new and existing patients, and create and maintain medical records
- Process and route all incoming calls or requests and respond to departmental and practice inquiries
- Schedule, confirm or reschedule patient appointments
- Work Televox Reports daily
- Promote Patient Connect enrollment
- Responsible for distribution of mail, faxes and electronic desktops
- Receive, track and educate patient of form completion requests
- Support a culture of “yes” in support of a patient centered medical home
- Work independently and within a team on special, nonrecurring and ongoing projects
- Coordinate multiple aspects of projects, events, and other complex activities
Requirements
- High School degree or General Educational Development equivalency
- Pass annual registration competency exam
- Proven customer service experience
- Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards
Nice to have:
- Demonstrated customer service ability to interact with the public, staff and patients
- Familiarity with medical terminology
Physical And Work Requirements
- Dictionary of Occupational Titles Material Handling Classification is LIGHT
- Regularly lift, carry or push/pull less than 10 pounds
- Frequently lift, carry or push/pull up to 10 pounds
- Occasionally lift, carry or push/pull up to 20 pounds
- Regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak
- Frequently required to bend, and walk
- Occasionally required to kneel, squat, and stand
