Practice Manager - Physician Practice

About This Role

Managing practice operations and business functions is the core of this role, which includes scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. The Practice Manager supervises clinical and clerical team members and acts as a liaison between the practice and administration.

Responsibilities

• Act as a liaison between the Practice Administrator, the providers, and the team members
• Coordinate activities between clinical and clerical team members to promote teamwork and facilitate intra-office communication and problem solving
• Manage team members and lead by example to ensure patients and visitors are greeted and taken care of in the proper manner
• Answer patient's questions and concerns, monitor flow of patients within the office, and ensure team members and patients are aware of delays
• Manage an active, ongoing process of improving patient satisfaction that is specific and measurable and provide regular progress reports to administration
• Proactively address facility issues, coordinate property work orders and repairs, and seek required approval when needed
• Work with the Practice Administrator to develop and implement goals and objectives
• Recommend and implement organization policies and procedures
• Oversee all areas of office operation and act as a resource to staff and physicians
• Ensure the office has adequate inventory and monitor purchasing while remaining within budget parameters
• Seek out opportunities to improve efficiencies and reduce expenses
• Oversee billing practices within the office
• Ensure key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed
• Keep abreast of reimbursement procedures and insurance requirements and regulations
• Run billing reports regularly on appointment reconciliation reports and visit data
• Maintain records of daily deposits, monitor physician performance and productivity, and provide necessary feedback to improve efficiencies
• Prepare monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue that are submitted to the Practice Administrator before the end of the month
• Perform other duties and/or projects as assigned
• Adhere to HMH Organizational competencies and standards of behavior
• Lift a minimum of 5 lbs., push and pull a minimum of 5 lbs. and stand a minimum of 1 hour a day

Requirements

• Two years of supervisory experience or Associate's degree in Business Management or a related health field
• Supervisory experience