About This Role
Managing all aspects of a specific IHMG Clinic location is the core of this role, including direct supervision of staff and ensuring financial and operational efficiency. The Practice Manager will also focus on maintaining high levels of patient satisfaction and promoting growth in services and revenue. Travel is required for this position.
Responsibilities
- Direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning
- Equitably and consistently apply and practice policies and procedures for all staff
- Assure completion of staff competencies including mandatory education and programs relative to job-specific criteria
- Provide opportunities for staff to actively provide input into the decision-making process; seek input before a decision is made
- Encourage commitment to quality work throughout areas of responsibility
- Provide regular feedback, praise, and recognition, reward accomplishments and results appropriately
- Hold staff accountable for consistently modeling the behavioral standards
- Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health’s desired culture; effectively match the right person to the right job
- Provide opportunities for the education, training, and development of staff to help them reach their highest potential
- Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development
- Actively support and participate in succession planning initiatives; identify high potentials and prepare them for potential future leadership opportunities within Independence Health
- Monitor financial performance, develop plans for improvement
- Consider financial impact of decisions; use financial concepts for decision-making
- Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations
- Identify and implement revenue enhancement opportunities
- Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines
- Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant
- Ensure compliance with office/clinical policy procedures such as timely patient test authorizations, open ticket completion and tracking, co-pay collection levels, and registration denial levels
- Maintain office appearance, order maintenance as needed, and ensure the office is a safe environment for the patients and employees
- Other duties as assigned
Requirements
