About This Role
The Practice Manager is responsible for the smooth operation of the facility provider team, handling credentialing, scheduling, reporting, and assisting the Facility Medical Director (FMD) with hospital requirements. This role suits someone with good stress-coping skills who can relate to people of all ages and backgrounds, and work accurately amidst frequent interruptions in a fast-paced emergency clinic environment.
Responsibilities
- Enthusiastically accept and endorse CSEP’s core values of Do Something Good, Empathy, Zeal, and Accountability
- Develop a relationship and work closely with Facility Medical Director(s) to ensure needs are met with the facility provider team
- Develop a relationship with assigned providers, help fill shifts in times of need, and provide support when necessary
- Collaborate with other company departments to complete required documentation and ensure all necessary items are maintained on file
- Assist the Facility Medical Director with provider schedule creation and maintenance
- Ensure schedules are complete and distributed 60-90 days in advance with an emphasis on equitable shift distribution
- Ensure assigned providers are properly trained, licensed, certified, and privileged as mandated by hospital bylaws and state and federal regulations and track license, certification, and privilege expirations for all providers to ensure timely renewals
- Compile and maintain current and accurate data for assigned providers
- Complete provider credentialing and re-credentialing applications, as well as malpractice applications
- Monitor applications and follow-ups as needed
- Maintain corporate provider contract files
- Verify pay rates and hours for assigned providers are accurate each month
- Manage supply requests as needed
- Complete Medical Director monthly service log for the FMD each month
- Attend FMD meetings as invited, make note of action items, assist, and follow up until completed
- Work with FMD’s to ensure monthly touch base meetings and chart reviews are completed and recorded
- Draft communications and other documents for FMD as requested
- Coordinate meetings and conference calls as needed
- Answer phone calls, texts, and emails in a timely manner using exceptional customer service skills and good judgment
- Contribute to a positive, customer-service-oriented work environment
- Assist with monitoring provider chart completion
- Act as a liaison between providers and billing companies to facilitate timely billing
- Participate in required company meetings
- Safely operate a personal vehicle on behalf of the company to attend offsite visits, meetings, and events with providers (approximately 15% - 20% of the week)