About This Role
Managing the operations of multiple dermatology offices across the Hampton Roads and Southeastern Virginia region is the core of this leadership role. This position drives operational excellence by managing medical office operations, leading clinical and administrative teams, improving patient satisfaction, ensuring regulatory compliance, and partnering with physicians to support continued practice growth.
Responsibilities
- Oversee the daily operations of one primary office and multiple satellite locations throughout Southern Virginia
- Provide leadership, coaching, and performance management for front office, clinical, and administrative staff
- Recruit, interview, onboard, train, and develop employees while fostering a positive, collaborative culture
- Partner with physicians and executive leadership to improve operational performance, patient satisfaction, and overall practice growth
- Monitor provider schedules to maximize patient access, provider productivity, operational efficiency, and clinic productivity
- Analyze KPIs and operational metrics to identify opportunities to improve workflow, patient experience, and financial performance
- Ensure compliance with HIPAA, OSHA, CLIA (when applicable), company policies, and all federal, state, and local regulations
- Manage office budgets, inventory, vendor relationships, and purchasing
- Resolve patient concerns professionally while maintaining a high standard of customer service
- Lead regular staff meetings, coaching sessions, and performance evaluations
- Maintain accurate personnel documentation, including I-9 verification and required employment records
- Oversee daily administrative functions including scheduling, billing coordination, revenue cycle support, and practice operations
- Assist with front desk or clinical operations during periods of high patient volume or staffing shortages
- Travel regularly between assigned practice locations to provide operational support and leadership
- Perform other duties as assigned
Requirements
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities with physicians, providers, staff, and patients
- Proven ability to manage multiple priorities across several locations
- Strong analytical, organizational, and problem-solving skills
- Experience improving operational workflows and driving process improvement
- Proficiency with Microsoft Office Suite and healthcare software systems
- Working knowledge of electronic medical records (EMR/EHR) platforms
- Thorough understanding of HIPAA and healthcare regulatory compliance
- Ability to maintain professionalism, confidentiality, and sound judgment
