About This Role
As the Practice Manager at Lineberry Orthodontics, you will play a crucial role in ensuring the smooth operation of our Boise office. This position involves collaborating closely with doctors and leadership to maintain an efficient and well-organized practice while fostering a positive and collaborative culture.
Responsibilities
- Engage and collaborate with executive leaders to align operational strategies and organizational goals.
- Partner with doctors and field operations to diagnose issues, identify opportunities, and develop corresponding action plans.
- Employ structured and repeatable management processes with the team to drive operational effectiveness and growth.
- Optimize processes through the development of documented standard operating procedures and organization.
- Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
- Advocate for necessary resources and support when needed.
- Coordinate effective and comprehensive onboarding for new team members.
- Advise and train staff on operational policies.
- Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire the team to achieve goals.
- Track key performance indicators for the office, including patient experience, and develop actionable strategies for improvements based on findings.
- Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs, including non-doctor staff costs and variable operational expenses.
- Maintain a front-line obsession and promote an exceptional patient experience.
- Perform other duties as assigned.
Requirements
- 3+ years of previous operational experience, dental preferred.
- Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/leadership training.
- Demonstrated track record of driving top and bottom-line growth, with proven success in expanding production and overall business performance.
- Proven experience in managing teams.
- Excellent leadership and communication skills with a passion for growth.
- Ability to provide development opportunities for team members.
- Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
- Competency in using business software such as Microsoft Office and related platforms.
- Experience managing a P&L and baseline understanding of core financial metrics.
Benefits
- Health Care Plan (Medical, Dental & Vision)