About This Role
This leadership role involves overseeing on-shore and off-shore operations staff, integrating neurodevelopmental and Allied Health teams, and ensuring administrative systems support a smooth client experience. The Practice Manager will be a visible, on-site presence, serving as the primary contact for clinicians regarding operational concerns. It suits a proactive leader who thrives in a fast-paced healthcare environment, enjoys building high-performing teams, and takes ownership of operational excellence.
Responsibilities
- Lead, manage, and develop the offshore operations team, allocating workload and priorities
- Support recruitment, onboarding, training, and ongoing performance management of the operations team
- Be a visible, steady on-site presence at reception, anchoring the team and welcoming clients
- Foster a professional, collaborative, client-focused team culture
- Act as the direct point of contact for day-to-day client and team matters, resolving issues where appropriate and looping in the Managing Director when needed
- Support clinicians with calendar issues, difficult clients, or process questions, triaging to the right person or resource
- Work with specialists to align administrative and scheduling practices with how the operations team functions best, while respecting their clinical expertise
- Maintain oversight of the end-to-end client journey to ensure accuracy and continuity
- Hold accountability for data integrity within Halaxy for your remit, including scheduling, waitlists, and service status
- Audit specialist and clinician calendars for administrative completeness and efficiency
- Maintain and update SOPs as clinical processes evolve, coordinating with clinicians to keep documentation accurate
- Provide operational reporting on capacity, utilisation, and workload trends across the practice
- Identify risks, bottlenecks, and opportunities for improvement
- Lead continuous improvement of workflows and systems to enhance efficiency and client experience
Requirements
- Proven experience leading a small team (5+), ideally in healthcare or a multidisciplinary setting
- Strong follow-through, accountability and ownership of tasks
- A collaborative, transparent approach to leadership
- Calm and resourceful under pressure
- Confident working closely with clinicians, specialists, and senior management
- Comfortable being the visible, on-site face of the team
- National Police Check
- Working with Children Check (WWC)
- Experience in a similar role or demonstrated ability to fulfill the responsibilities of this position
Nice to have:
- Background or familiarity with psychology, allied health, or healthcare administration
- Experience managing remote or offshore teams
- Familiarity with practice management software such as Halaxy
Benefits
- Play a key leadership role in a growing practice, with a genuine appetite for innovation in how care is delivered
- Influence systems, workflows, and service quality at a practice-wide level
- Direct, hands-on support from the Managing Director
- Real ambition for growth, with a preference for promoting from within
- Formal performance reviews at 6 and 12 months
Important Details
- Schedule: full-time
- Application deadline: 20/11/2026
Application Process
- Submit your resume and cover letter
About the Company
Nexia Healthcare is a multidisciplinary neurodevelopmental practice providing psychiatric, paediatric, psychology, and allied health services, with a particular focus on ADHD assessment and treatment. They help clients and families get answers and support that are often hard to access elsewhere, working alongside GPs and specialists to deliver genuinely joined-up care. As a small, growing clinic, they are looking for someone who enjoys refining systems and building strong foundations, with real potential for this role to grow as they expand.
