About This Role
Exploring the development of a new, high-quality aesthetics practice in the Triad area, this opportunity is ideal for an experienced leader who has worked specifically within the medical aesthetics industry and brings more than traditional medical practice management experience. The role suits someone who understands the unique combination of patient experience, team leadership, sales, treatment utilization, provider productivity, marketing, inventory management, and operational excellence required in a successful aesthetics practice.
Responsibilities
- Manage day-to-day operations of a medical aesthetics or med spa practice
- Lead and develop aesthetic providers, injectors, aestheticians, patient coordinators, and support staff
- Understand the patient consultation and aesthetic sales process
- Improve consultation-to-treatment conversion and patient retention
- Manage provider schedules, productivity, treatment-room utilization, and overall practice capacity
- Develop and monitor practice KPIs, revenue goals, and performance metrics
- Manage aesthetic product, injectable, retail, and treatment inventory
- Understand appropriate pricing, packages, memberships, promotions, and loyalty programs
- Create workflows and SOPs that support consistency and scalability
- Deliver a high-end, hospitality-focused patient experience
- Work collaboratively with marketing teams on promotions, events, social media, lead generation, and patient engagement
- Recruit, onboard, train, coach, and hold team members accountable
- Understand compliance and appropriate operational standards within a medical aesthetics environment
- Identify opportunities for practice growth and help turn those opportunities into executable strategies
Requirements
- Prior Practice Manager, General Manager, Operations Manager, or comparable leadership experience specifically within medical aesthetics
- Demonstrated understanding of the business and operational side of an aesthetics practice
- Experience managing people and building strong, accountable teams
- Strong understanding of the aesthetic patient journey, from initial inquiry and consultation through treatment and retention
- Experience working with aesthetic services such as injectables, skin treatments, laser/energy-based treatments, body treatments, or similar services
- Strong financial and operational acumen
- Ability to analyze KPIs and use data to improve performance
- Excellent communication, organization, and leadership skills
- Comfortable working in a growing environment where processes may need to be created rather than simply inherited
- Aesthetic Practice Management: 1 year (Required)