About This Role
Leading day-to-day operations, supporting the team, and driving the clinic into its next chapter is the core of this Practice Manager role. It suits a confident, positive leader who thrives in a fast-paced environment and enjoys bringing people, processes, and priorities together. This opportunity is for someone who enjoys creating structure, improving systems, and bringing fresh energy to a team.
Responsibilities
- Lead the day-to-day operations of the clinic and keep the team organised and focused
- Review and improve workflows, rosters, systems, and processes
- Create clarity around roles, responsibilities, and expectations
- Support team performance, development, and accountability
- Build a positive, collaborative, and professional team culture
- Work closely with the Lead Vet to align clinical priorities with operational goals
- Oversee recruitment, staffing, performance management, and team development
- Develop and monitor clinic performance, budgets, and commercial opportunities
- Identify ways to improve efficiency, client experience, and business growth
Requirements
- Previous Practice Management experience, or strong leadership experience within a veterinary clinic
- Confidence leading people, setting clear expectations, and managing competing priorities
- Excellent organisational skills and a passion for improving systems and consistency
- Ability to navigate different personalities with professionalism, confidence, and a solutions-focused mindset
- Strong communication skills and the ability to motivate and engage a team
- Interest in the commercial side of clinic management and opportunities for growth
- Someone who sees opportunities rather than obstacles, enjoys taking initiative, and is ready to lead positive change
Nice to have:
- A veterinary nursing background
Benefits
- Leadership Bonus
- Elevate Leadership Program: dedicated leadership development and support for Practice Managers
- Paid parental and purrental leave
- Employee discounts: savings on groceries, fuel, shopping, dining, and more through Flare Benefits
- Employee Assistance Program (EAP): confidential wellbeing support for you and your family
- Ongoing training and development: access to learning resources and professional development opportunities
- Supportive Practice Manager network: connect, collaborate, and share ideas with other Practice Managers across the group
- Dedicated support teams: access to HR, Recruitment, Payroll, Finance, and Operations support
- Autonomy to lead with the support of a wider veterinary network