About This Role
Leading the day-to-day operations of a busy clinic is the core of this Practice Manager role, ensuring smooth running, team support, effective diary management, and an outstanding patient experience. Working closely with the London Business Manager and clinical, nursing, and technical teams, you will contribute significantly to the clinic's operational and commercial success.
Responsibilities
- Take ownership of the smooth day-to-day running of the clinic
- Lead and support the clinic team, ensuring daily priorities, responsibilities, and expectations are clear
- Coordinate team rotas, clinic schedules, and patient flow
- Lead daily huddles and support effective communication across the clinic
- Oversee the patient journey, ensuring patients receive a warm, professional, and reassuring experience throughout their care
- Manage diaries and clinic capacity to support effective utilisation of clinical time
- Monitor patient enquiries, consultations, follow-ups, and outstanding actions to ensure opportunities aren't missed
- Support and resolve patient feedback and complaints, escalating where appropriate
- Maintain high standards of record keeping, confidentiality, GDPR, Health & Safety, and clinical governance
- Support clinic audits, risk assessments, incidents, and compliance activity, ensuring actions are followed through and recorded
- Monitor relevant clinic KPIs, diary utilisation, and operational performance, identifying risks and opportunities for improvement
- Maintain strong commercial awareness and understand how diary management, patient experience, and operational efficiency contribute to clinic performance
- Work closely with the London Business Manager to continually improve patient experience, team effectiveness, and clinic performance
Requirements
- Previous Practice Manager, Deputy Practice Manager, or similar healthcare management experience
- Experience within a dental, healthcare, or patient-facing clinical environment
- Experience leading, supervising, or supporting a team
- Strong organisational skills and confidence managing multiple priorities
- Excellent communication skills with a calm, approachable, and professional manner
- Confidence managing diaries, patient flow, and clinic administration
- Strong attention to detail and an understanding of confidentiality and GDPR
- Good IT skills and confidence using patient management systems
- A proactive approach with the confidence to take ownership and solve problems
- Commercial awareness and an understanding of how excellent patient care and efficient clinic operations contribute to business performance
