Managing the day-to-day operations of an outpatient clinic or health center is the core of this role, with complete ownership for successful financial operations, employee engagement and retention, and patient experience. This position ensures high-quality patient care and customer service are delivered efficiently, working closely with physician practice leads and clinical leadership.
Responsibilities
Ensure strong financial performance by following and documenting proper controls and practices
Prepare and execute budgets, monitor and approve payroll, and manage ordering of supplies and inventory
Ensure accurate charge capture
Provide exceptional leadership and promote teamwork and collaboration
Create an environment that supports high employee and physician engagement
Select, onboard, continuously develop, reward, retain, and provide transparent performance feedback to all staff, leaders, and physicians
Maintain competencies to function in any staff roles as needed to support efficient operations
Ensure compliance for various accrediting bodies and government agencies, performing necessary reviews, audits, education, and training
Serve as the compliance liaison in designated practices
Determine physical maintenance and equipment needs and repairs, coordinating with internal or external resources
Resolve problems relating to the physical plant on a day-to-day basis
Collaborate with market manager to build and maintain community partnerships and relationships
Partner with Public Relations and Marketing to support location, provider, and/or specialty promotion
Continuously monitor operations and workflow, revising operational procedures as necessary
Identify and implement areas for improvement and efficiencies, including identified quality indicators
Develop and maintain a culture of safety to prevent or reduce errors and improve quality
Provide the highest level of patient experience by monitoring data and ensuring staff exhibit expected behaviors and services
Coach staff to optimize patient experience and lead by example
Proactively lead service recovery activities
Develop plans to identify and reach short and long-term goals
Assure development and compliance with operating and capital budgets and achievement of financial performance
Requirements
Associate's degree in healthcare administration, business, consumer, finance, or a related field
Entrepreneurial spirit and skills to lead a small business within an integrated healthcare system
Knowledge of health care, business, retail, service, or hospitality industry gained through at least 2 years of experience in a related setting with accountability for meeting/exceeding key performance metrics
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Ability to develop, implement, evaluate, and adjust an operational vision for the clinics
High level of interpersonal skills to deal with operational and clinical staff with differing priorities
Ability to continually monitor clinic functioning and revise operations as needed
Ability to work within a rapidly changing environment and help develop and implement systems to ensure policies, goals, and objectives are achieved
Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills
Ability to establish and maintain effective working relationships with physicians, leaders, and staff employees
Proven ability to drive team and individual performance to reach or exceed key performance metrics
Ability to manage multiple changing priorities effectively and in an organized fashion in an ambiguous environment
Ability to practice flexibility, maintain composure, show courage, and apply change management skills
Nice to have:
Additional experience or education within the field of business, consumer, finance, and administration
Experience working in a managed care environment or integrated delivery network
Important Details
Schedule: Full Time, Monday - Friday 8:00am - 5:00pm
Training: Prior to opening in early 2027, you may work at another clinic before transitioning to 18250 Hayden Rd, Scottsdale AZ 85255 upon opening
About the Company
Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates, in various settings from smaller group practices to large multi-specialty centers. The group currently has more than 1,000 physicians and over 3,500 total employees, working to deliver its nonprofit mission of providing excellent patient care. A new three-story facility is set to open in early 2027, bringing a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging, and urgent care.
