Practice Manager

About This Role

This full-time Practice Manager role is for a veterinary professional to join a new practice team, working in a clinic designed by veterinarians with advanced equipment and purpose-built technology. The position focuses on supporting paraprofessional staff, managing operational functions, and ensuring excellent patient and pet parent care in a customer and team member-centric environment.

Responsibilities

• Support paraprofessional staff in implementing outlined policies and procedures, utilizing integrated technology, and managing practice operational functions
• Work with regional and corporate leadership to provide support and continuous development for the practice team
• Provide staff management with primary responsibility for overseeing operational performance and coordinating work schedules for the team
• Demonstrate team support and care for others
• Conduct staff reviews, handle concerns, and mentor team members with career development
• Lead team coordination of inventory cycle counts and fulfill inventory needs requests
• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints
• Ensure equipment and clinic are well maintained, and OSHA guidelines are followed
• Guide team with following the practice
• Review SOPs and practice metrics to help improve performance
• Communicate clearly and respectfully with clients and team members
• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology
• Act responsibly regarding the pharmacy holdings of the practice
• Participate in self-development courses and Chewy Vet Care required compliance training
• Perform related duties and assignments by management
• Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies
• Position may require some travel

Requirements

• 3+ years of experience as a Practice Manager in practice
• Experience mentoring and leading others
• Ability to connect with clients and demonstrate empathy and compassion
• Ability to manage conflict resolution
• Excellent verbal/written communication, observational, and analytical skills
• Thrive in a fast-paced, self-starter environment

Nice to have:

• Successful completion of the CVPM program and current certification
• 2 years of supervised experience with veterinary radiation machines

Important Details

• Schedule: Standing or walking up to 80% per shift