About This Role
Managing the daily operations of a clinic and ensuring staff compliance with policies and procedures is the core of this role. The Practice Manager supports the Regional Clinical Supervisor and ensures the clinic runs efficiently while maintaining high standards of patient care and regulatory compliance.
Responsibilities
- Supervise Medical Assistant(s), including orientation, performance reviews, and maintenance of personnel records with HR
- Ensure clinical staff follow corporate policies, procedures, compliance program, and efficient workflows
- Serve as a resource to staff as an EHR Super User
- Monitor clinical needs, provide ongoing staff training as needed, restock office and medical supplies, and ensure the overall clinic has necessary tools and resources
- Work closely with the clinical director to communicate special equipment/supply requests in a timely manner
- Monitor schedule block time and make recommendations for effective utilization to the Administrator
- Ensure clinic practices remain in compliance with state and federal guidelines
- Work with related departments: IT, Human Resource, Scheduling, and Billing and Collections
- Relay AP and Payroll information to PPOA Corporate accurately and timely
- Ensure clinic schedule and petty cash log are done efficiently and accurately
- Assist Administrator with clinical staff credentialing entity to monitor current licensure, malpractice insurance, certifications, permits, DEA, DPS/CSR, BLS, etc.
- Support the physician and mid-level provider in the provision of care as appropriate
- Protect privacy and security of EMR
- Oversee EHR maintenance to ensure timely dispensation of completed charts
- Communicate effectively and professionally with patients, referring physicians and their office staff, visitors, physicians, and coworkers
- Monitor medical record EHR charting for accuracy, completeness, and compliance with federal and state rules and regulations
Requirements
- College Degree Preferred (combination of experience and education considered)
- Experience in pain management clinics and ASCs within an out-of-network environment ideal
- 5 years sales experience
- 1 year of management/supervisor experience
- Excellent written and oral communication
- Exceptional organizational and computer skills, ability to set priorities
- Ability to read and communicate effectively in English
- Additional languages preferred
- Ability to communicate in a professional manner, counsel/teach customers, train co-workers, and positively contribute to marketing/public relations
- Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the medical and business community
