Practice Manager

About This Role

Managing the operational aspects of a dental practice, ensuring excellent service, quality, and compliance, is the core of this role. The Practice Manager provides support and direction to staff, enhances their performance, skills, and knowledge, and manages all daily operations to meet company strategy and targets.

Responsibilities

• Manage staff according to current Company policies and procedures
• Responsible for recruitment and selection of Practice staff (with support from the Area Manager)
• Induct Practice staff and dentists
• Develop and train staff (Nurse & Reception)
• Manage staff performance (Nurse & Reception)
• Set goals and conduct individual performance appraisals
• Manage absence and sickness of staff and dentists (reporting absences and working with Area Manager to reduce absences)
• Communicate Company messages within the Practice
• Manage staff grievances and disciplinary hearings in line with Company procedures
• Ensure Health & Safety compliance
• Encourage effective teamwork and best practice in the Practice
• Ensure Practice cleanliness and clinical compliance
• Actively manage patient complaints
• Manage appointment diary
• Manage telephone answering within set guidelines
• Obtain and review patient feedback via patient survey as per procedure
• Proactively sell consumables in the Practice
• Conduct Practice Meetings (as necessary, minimum monthly) with all Practice personnel, including dentists
• Action monthly/weekly business reports
• Effectively balance people, operational and activity requirements
• Ensure that enhanced CRB's are applied for within 5 days of start date for the purpose of becoming registered Practice Manager as soon as possible
• Manage appointment book and Practice recall system
• Manage Practice correspondence and administration
• Ensure all equipment is validated, effectively maintained to meet manufacturers and Company guidance and meet HTMO1-05 compliance
• Manage reactive repairs
• Facilitate ordering of new equipment as necessary
• Action bad debt procedures
• As registered manager, be responsible for processing own complaints in line with CQC regulations
• Advise Area Manager of dentist missed sessions due to sickness
• Manage stock
• Ensure effective IT system management
• Ensure effective communication with all key business stakeholders
• Ensure cash handling and banking procedures are always carried out according to Company procedures