Practice Manager

About This Role

This is an excellent opportunity for a motivated, organised and proactive individual who enjoys working in a busy general practice environment. The successful candidate will work closely with the practice owner, doctors, nurses and reception team to ensure the smooth operation of the clinic, maintain excellent patient service and support the ongoing development of the practice. As a fully bulk-billing clinic, particular importance is placed on Medicare billing accuracy, efficient appointment management, patient recalls, staff coordination and effective practice operations. The successful applicant must also be comfortable assisting at reception when required.

Responsibilities

• Oversee the daily operations of the medical centre
• Ensure efficient appointment scheduling and patient flow
• Maintain effective administrative systems and procedures
• Coordinate communication between doctors, nurses and reception staff
• Ensure the practice maintains appropriate standards of safety, confidentiality and compliance
• Support accreditation requirements and continuous quality improvement
• Identify operational issues and implement practical solutions
• Coordinate staff rosters, leave and daily staffing requirements
• Supervise, support and guide the reception team
• Assist with recruitment, onboarding and staff training
• Delegate tasks appropriately and monitor their completion
• Maintain a positive, respectful and accountable working environment
• Oversee Medicare bulk-billing processes, claims and reconciliations
• Ensure billing accuracy and timely claim submissions
• Monitor outstanding claims and follow up rejected Medicare submissions
• Assist with banking, invoicing, financial reporting and payment reconciliation
• Monitor practice expenses and identify opportunities for cost savings
• Coordinate medical supplies and stock ordering within approved budgets
• Support efficient and compliant practice financial operations
• Maintain a welcoming, professional and patient-focused environment
• Assist at reception with telephone enquiries, appointments, patient check-in and billing when required
• Manage patient feedback, concerns and complaints professionally
• Ensure efficient patient recalls, reminders and follow-up processes
• Support effective communication with patients and external healthcare providers
• Work closely with the practice owner to improve overall practice performance
• Support the development of existing and new clinical services
• Improve patient engagement, preventive health activities and recall systems