Practice Manager

About This Role

Leading the day-to-day operations of a busy GP practice in the Cannock, Staffordshire area is the core of this management role. It is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient-focused primary care service. The successful candidate will work closely with the GP Partners, clinical team and wider practice staff to ensure the smooth and efficient running of the practice, maintaining high standards of patient care, staff wellbeing, financial management and regulatory compliance. This role suits someone who can combine strong operational management with a compassionate, practical approach to the challenges facing modern general practice.

Responsibilities

• Oversee the daily operational management of the practice, ensuring services run efficiently and effectively
• Provide leadership, guidance and support to the practice team
• Develop and implement policies, procedures and systems to improve service delivery
• Support the GP Partners in achieving the practice's strategic and operational objectives
• Identify opportunities for service improvement, innovation and greater efficiency
• Manage recruitment, induction, training, appraisals and performance management
• Promote a positive, supportive and inclusive working environment
• Support staff development, wellbeing and effective team working
• Ensure appropriate employment policies and procedures are followed
• Oversee practice budgets, expenditure and financial reporting
• Monitor income streams, contractual payments and practice resources
• Support business planning, financial forecasting and cost-effective service delivery
• Identify opportunities to improve financial sustainability
• Work with the GP Partners on business development and long-term practice planning
• Ensure patients receive a high standard of service and are treated with dignity, respect and compassion
• Monitor patient feedback, complaints and concerns, ensuring these are handled appropriately and within agreed timescales
• Review access, appointment systems and administrative processes to improve the patient experience
• Support quality improvement initiatives and the effective delivery of practice services
• Promote a culture of continuous improvement and patient safety
• Ensure the practice meets relevant NHS contractual requirements and regulatory standards
• Support compliance with Care Quality Commission (CQC) requirements, policies and procedures
• Oversee practice policies, risk assessments, health and safety, and business continuity planning