About This Role
This role involves overseeing the daily operations of a busy full-service small animal hospital, leading the team, and ensuring efficient administration. It suits a hard-working, honest, and experienced individual with a background in management and veterinary medicine, who can effectively manage human resources, client relationships, and inventory.
Responsibilities
- Make informal recommendations to the practice owner and veterinarians concerning personnel matters such as staffing needs, advancement, re-assignments, hours of work, or other status changes affecting the staff
- Direct on-the-job training to develop employee skills
- Advise employees of performance requirements and their progress in meeting those requirements
- Discuss corrective measures to improve performance and prepare appraisals
- Recruit, hire, and onboard appropriate staff members that fit within the culture and the needs of the hospital
- Terminate staff members that do not follow the guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries
- Resolve informal employee complaints
- Provide a general explanation of the nature and basis for hospital personnel policies and procedures
- Maintain effective employee-management communication
- Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy
- Ensure pet owners' complaints are promptly addressed and resolved
- Prepare employee work schedules and manage the office staff
- Establish inventory control systems to assure adequate stocks of supplies are available
- Review best prices for all products purchased
- Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points, including equipment and dealing with returns
- Ensure payroll is completed and submitted accurately and in a timely manner
- Establish good relationships with vendors to receive the best support that the vendor has to offer the hospital
- Promptly notify the appropriate veterinary staff of emergency cases
- Interview suitable office staff candidates and provide training to office employees as needed
- Perform other duties as assigned
Requirements
- Experience in the field of management and veterinary medicine
- Veterinary technicians are encouraged to apply
- Courteous and efficient
- Patient, detail-oriented, and adept at multitasking
- Excellent communication skills with team members and clients
- Strong client service skills
- Strong leadership, communication, and motivational skills
