Practice Manager

About This Role

Managing medical offices in a cost-effective and efficient manner is the core of this role, ensuring high-quality patient care in a friendly atmosphere. This position involves overseeing practice operations, coordinating staff, and participating in budget preparation, making it suitable for an experienced manager in a healthcare setting.

Responsibilities

• Manage offices in a cost-effective, efficient manner, assuring that staff provides high quality care in a courteous and friendly atmosphere
• Oversee the start-up of new physician practices, including newly recruited physicians and established community physicians, and assist with credentialing activities
• Coordinate, monitor, and improve the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations
• Coordinate the hiring process for practices, complete performance evaluations timely, and be involved in employee counseling, coaching, and termination per policy
• Provide orientation for new employees and ensure compliance with department policy and procedure, maintaining high levels of employee engagement and job performance
• Maintain current job descriptions and complete performance evaluations for each staff position in assigned practices, ensuring competency of staff
• Participate in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments
• Supervise, schedule, coordinate usage, and assign duties to all employees, ensuring department coverage
• Review appropriate policies and procedures periodically and make recommendations to assure continued compliance with current regulations
• Assist in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care
• Proactively evaluate the effectiveness of programs and processes affecting teamwork
• Provide oversight and be responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for “Clean Claim” processing
• Perform other duties as assigned

Requirements

• Knowledge of medical technology and terminology
• Knowledge of front office tasks and systems
• Knowledge of organization policies and procedures
• Skilled in customer service
• Skilled in interpersonal, oral, and written communication
• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.)
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines