Practice Manager

About This Role

Providing operational and administrative leadership for an AVHS clinic, the Practice Manager is primarily responsible for bookings and scheduling, reception and administration, billing and business operations, and facility coordination. The role ensures veterans and patients experience an efficient, professional, and well-organised clinic, working in close partnership with the Senior Operations Manager and the Clinical Manager to align non-clinical operations with clinical service delivery, compliance, and accreditation requirements. The Practice Manager leads the clinic's administration and reception team, while clinical staff remain under the leadership of the Clinical Manager.

Responsibilities

• Own the clinic's booking and scheduling systems, keeping patient and veteran flow efficient and appointment utilisation, wait times, and non-attendance on track
• Ensure the practice management software is used accurately and consistently across the reception and administration team, and manage recall, reminder, and DVA referral intake processes with the clinical team
• Monitor clinic revenue, expenditure, billing efficiency, and claiming performance
• Contribute to budget development, financial forecasting, and achievement of operational performance targets
• Lead the administration and reception team — training, performance, and day-to-day support — in partnership with Clinical Manager
• Lead recruitment, onboarding, and retention activities for reception and administration staff, including workforce planning, succession planning, induction, and performance development processes
• Monitor staffing levels and rostering requirements to ensure adequate clinic coverage, service continuity, and operational efficiency
• Manage Medicare, DVA, and private billing, claiming, and reconciliation, and support procurement within delegated authority
• Coordinate day-to-day facility operations — maintenance, equipment, and suppliers — and share responsibility for WHS across the clinic environment with the Clinical Manager
• Keep administrative processes — records, billing, correspondence — compliant with privacy legislation, AVHS policy, and AGPAL/RACGP accreditation requirements

Requirements

• 3–5 years' experience in practice management, administration leadership, or business operations, ideally in a medical or healthcare setting
• Proven experience leading an administration/reception team, including performance management and rostering
• Working knowledge of Medicare and/or DVA billing and claiming, or the ability to acquire this quickly
• Financial acumen, including budget monitoring, reconciliation, and reporting
• Proficiency with practice management software (e.g., Best Practice) and Microsoft Office
• Demonstrated experience managing operational performance within a healthcare environment