About This Role
This role is for a Dental Practice Manager to join a rapidly growing team of dedicated dental health professionals. The ideal candidate has a positive, friendly attitude and a knack for improving the patient experience, with enthusiasm, a fast learning ability, and empathy.
Responsibilities
- Ensure the delivery of quality dental care to patients
- Respond efficiently to patient and doctor needs and inquiries
- Organize and present payment schedules with patients
- Manage specialist referral process
- Oversee daily office activities and provide direction and guidance to staff as needed
- Gather reports from team members for monthly team meetings/report to doctor/owner
- Oversee project lists and hold team members accountable for completing
- Prepare agenda for all team/department/doctor meetings/events
- Manage and ensure that all team members are completing and performing responsibilities correctly
- Plan and manage dental business operations to ensure excellent patient support services
- Train, develop, and manage staff to meet performance standards
- Develop promotional programs to attract more patients
- Assist in employee performance evaluation, promotion, termination, and retention activities
- Follow and enforce office policies and regulations
- Review and approve vacations, sick leave, and personal leave for dental staff
- Identify areas of improvements and concerns and implement appropriate corrective actions
- Oversee staff scheduling to ensure full coverage
- Organize and oversee supply purchases, equipment upgrades, and operation expenses
- Write business correspondence and reports
- Run and analyze management reports
- Maintain patient data according to regulations and company policies
- Ensure that records are stored securely and in compliance with privacy and security regulations
- Adhere to all HIPAA regulations
- Take responsibility for the appearance and functionality of the dental office
- Respond to patient queries and issues and ensure patient satisfaction
- Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards
- Approve requested time off/track time off/ and adjust schedule appropriately
- Complete proper pre-blocks, overseeing the schedule, and provide guidance to the Business team
- Schedule birthdays/milestone anniversaries in schedule and coordinate
- Schedule performance evaluations – ensure proper paperwork completed
- Schedule new hire evaluations at appropriate times- ensure proper paperwork completed
