About This Role
This engineering role supports the daily operations of Messenger, Power Platform, and Copilot Studio services within a digital insurance provider. It involves incident investigation, issue resolution, and ensuring compliance with governance standards. The position suits an engineer with hands-on experience in Microsoft Power Platform solutions in an enterprise environment.
Responsibilities
- Support the day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and support readiness
- Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards
- Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation
- Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with configuration, diagnostics, testing, deployment and impact assessments
- Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency
- Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service
Requirements
- Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment
- Knowledge of Copilot Studio, conversational AI and Power Platform governance
- Experience managing environments, security, releases and CI/CD deployments
- Strong troubleshooting skills, with experience in incident management and service improvement
- Ability to assess technical changes, risks and operational impacts
- Excellent communication and stakeholder management skills
- Relevant technical qualification or equivalent experience
Nice to have:
- Experience with Azure Dev Ops, Power Automate, Dataverse, Service Now, APIs, Azure services, App Registrations, KQL/App Insights, chatbots/contact centre platforms, and working in regulated environments
- Microsoft Power Platform, Copilot Studio or Azure certifications
About the Company
We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market, providing insurance to nearly four million customers. We have made significant investments in our data and tech capabilities, particularly within our CIO function, fostering a culture of collaboration, creativity, and continuous improvement.