About This Role
This role is for a Power Platform and Dataverse Developer/Administrator, responsible for designing, building, administering, and supporting business solutions on Microsoft Power Platform and Dataverse. The position focuses on a large, high-volume customer service and contact center environment, owning Power Apps, Power Automate, Copilot Studio, and Power BI solutions end-to-end, while ensuring the Dataverse platform is secure, healthy, well-governed, and cost-efficient. The developer will collaborate closely with Dynamics 365 Customer Service, Azure integration, data, and telephony teams.
Responsibilities
- Design, build, and maintain Canvas and Model-driven Power Apps, including custom pages, forms, views, and business rules
- Develop and support Power Automate cloud flows for business processes, approvals, notifications, and system integrations, with proper error handling and retry patterns
- Build and maintain Copilot Studio agents, topics, and actions, including support for IVR and self-service experiences in collaboration with the contact center team
- Build API-based integrations using custom connectors, Dataverse Web API, and Azure Logic Apps / Function Apps where required
- Extend the platform using Power Fx, JavaScript client scripting, plug-ins (C#), and PCF components where low-code is not sufficient
- Develop and maintain Power BI reports and datasets built on Dataverse data
- Design and administer Dataverse data models: tables, relationships, columns, choices, and alternate keys
- Manage security roles, business units, teams, field-level security, and user access in line with least-privilege principles
- Configure and maintain environments, environment variables, connection references, and Data Loss Prevention (DLP) policies
- Support data quality, bulk data operations, duplicate detection, and auditing
- Support operational troubleshooting, incident resolution, and root-cause analysis for platform and solution issues
- Monitor Power Platform environment health, Dataverse storage and capacity consumption, API limits, and Copilot Credits usage
- Track licensing, permissions, and platform-related costs; recommend optimizations
- Use the Power Platform Admin Center, CoE Starter Kit, and Application Insights for monitoring and actionable diagnostics
- Follow change management processes and coordinate changes across Dev, Test, UAT, and Production environments
- Manage managed / unmanaged solutions, solution layering, and versioning
- Implement and maintain deployment pipelines using Azure DevOps and/or Power Platform Pipelines
- Ensure source control, code reviews, and Solution Checker compliance for all deliverables
- Support Dynamics 365 Customer Service configuration on Dataverse, such as queues, routing rules, workstreams, and agent experiences, with the Dynamics / contact center team
