Pottery Barn - Designer (part-time)

Responsibilities

• Customer Engagement: Professionally and personably engage with customers, showcasing passion for design and the company's products and services.
• Product Knowledge: Demonstrate comprehensive knowledge of the design studio assortment and seasonal merchandise.
• Sales and Design: Provide decorating and styling techniques to shoppers. Capture appointment leads for design services. Conduct design consultations.
• Design Plan Development and Presentation: Craft and present design plans tailored to clients' style, budget, and priorities.
• Client Follow-Up: Maintain communication with clients throughout ordering and delivery. Follow up with clients for phase appointments, seasonal updates, and referrals.
• Customer Service: Provide support with online returns, product information, credit applications and more, ensuring a high level of client satisfaction.
• Retail Operations: Efficiently handle register transactions, online orders, and online returns. Assist with visual merchandising and perform other duties as assigned by management.
• Performance Measures: Meet sales per hour, loyalty, and appointment goals. Meet other metric objectives to contribute to store success.
• Store Morale: Work both independently and as a team member to exceed customer expectations and to support peers.
• Compliance: Adhere to all company policies and procedures.

Benefits and Perks

Sick time accrual, Holiday pay, Associate discount, EAP benefit, Flexible scheduling, Good retail hours. Supportive environment.