Post-Sales Engineer

About This Role

This engineering role focuses on turning validated AI solutions into working customer deployments. You will work directly with customers to implement workflows, integrate enterprise systems, and ensure solutions meet technical acceptance criteria. The role involves adapting reusable agent components, configuring customer environments, and diagnosing various technical issues.

Responsibilities

• Work directly with customers to implement workflows and integrate enterprise systems
• Demonstrate that solutions meet agreed technical acceptance criteria
• Adapt reusable agent components
• Configure customer environments and instrumentation
• Diagnose integration, retrieval, model, and workflow issues
• Establish customer evaluation baselines
• Coordinate readiness reviews
• Prepare deployment, rollback, troubleshooting, and enablement materials
• Ensure implementation quality and initial deployment
• Achieve technical acceptance and explicit handover to designated operational owners and Customer Success
• Return reusable improvements and recurring defects to engineering

Requirements

• Experience delivering customer-facing software or AI implementations from requirements through deployment and technical handover
• Experience in Python or TypeScript and integrating enterprise APIs, authentication, data sources, and business workflows
• Experience developing or adapting agent workflows, model integrations, retrieval-augmented generation, and tool connections
• Experience deploying applications in cloud or enterprise environments and configuring access, secrets, and application security controls
• Experience building customer-specific test and evaluation suites and validating results against agreed quality and performance thresholds
• Ability to implement end-to-end instrumentation and use traces, logs, and metrics to troubleshoot behavior, integrations, latency, and cost
• Ability to prepare deployment and rollback procedures, runbooks, solution inventories, and technical knowledge-transfer materials
• Ability to manage implementation dependencies, communicate limitations, and obtain explicit acceptance of deliverables and support responsibilities
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor
• U.S. citizenship is required

Nice to have:

• Experience with LangGraph, MCP servers, LangSmith, Langfuse, or comparable integration and observability tools
• Experience coordinating production readiness reviews and customer-specific incidents during implementation