About This Role
This full-time Post Office Supervisor role involves overseeing daily operations, ensuring efficient and accurate transactions, and leading a team within a community pharmacy setting. The position suits a candidate with supervisory experience who can maintain high standards of customer service and support sales initiatives.
Responsibilities
- Oversee daily Post Office operations, ensuring efficiency, accurate transactions, and compliance with company policies and loss prevention procedures
- Lead, train, and support Post Office staff while fostering a positive, team-oriented workplace and maintaining a professional public image
- Handle customer inquiries with professionalism and resolve issues promptly, including maintaining high standards of phone etiquette
- Manage inventory and cashiering processes; implement systems to streamline workflow and improve productivity
- Collaborate with the front store team to boost Post Office visibility and support sales initiatives
- Assist the Front Store Manager with performance reviews and other related administrative tasks
- Perform additional duties as needed to support the Front Store Manager and Store Operator/Pharmacy Manager
Requirements
- Supervisory experience in retail or sales preferred
- Canada Post experience is an asset
- Skilled in organization, time management, prioritization, and independent decision-making
- Strong verbal and written communication with a focus on delivering exceptional customer service
- Familiarity with cashiering systems, merchandising, and retail operations is beneficial
- Proven ability to recruit, train, and lead staff effectively
- Capable of managing conflict, solving problems, and multitasking in a fast-paced environment with minimal supervision
- Professional, cooperative demeanor with a polished appearance and adherence to company image standards
- Able to carry out assigned goals and tasks set by management
- Physically able to perform tasks such as lifting, bending, and standing for up to 8 hours per shift
- May be required to lift or move items up to 50 lbs. and occasionally use a ladder
- Flexibility to work various shifts, including evenings and weekends
- Must be willing to complete a Criminal Record Check due to the nature of the role
Important Details
- Schedule: Monday to Friday 9:00 AM to 6:00 PM, with occasional Saturdays and holidays
About the Company
Neighbourly Pharmacy is Canada’s largest and fastest-growing network of over 300 community pharmacies, united by a priority for patient care. The company strives to uphold each pharmacy’s tradition of providing accessible healthcare with a personal touch of kindness in each community it serves and is recognized as one of Canada’s Best Managed Companies.
