Post Office Manager

About This Role

This hands-on position requires a capable, experienced, and community-minded Post Office Manager to take responsibility for the day-to-day operations of the Kowanyama Post Office. The manager will oversee a range of essential services, including postal and parcel processing, banking transactions, power card sales, and ATM facilities. Accuracy, accountability, and excellent customer service are fundamental to the role, which involves managing operational, financial, and customer service responsibilities.

Responsibilities

• Manage the daily operations of the Post Office, ensuring efficient, reliable, and customer-focused services
• Process postal, banking, power card, money order, and general retail transactions
• Oversee cash handling, ATM operations, balancing, and regular financial reconciliations
• Prepare accurate daily, weekly, and monthly reports, including remittances and financial information for Australia Post and Council
• Manage stock ordering, inventory control, and reconciliation processes
• Ensure compliance with Australia Post policies, security requirements, Council procedures, and workplace health and safety standards
• Maintain accurate operational records and update procedures and documentation as required
• Support and guide the part-time employee, ensuring mail and parcel processing is completed effectively
• Resolve customer enquiries and complaints professionally, particularly when dealing with sensitive financial matters
• Identify opportunities to improve service delivery and operational efficiency

Requirements

• Proven experience within Australia Post operations
• Strong financial administration skills
• Confidence to manage a Post Office with a high degree of independence
• Strong working knowledge of postal systems, transactions, procedures, and reporting requirements
• Excellent customer service and communication skills, including the ability to manage challenging situations calmly and respectfully
• Experience working in a remote Aboriginal community, with an understanding of cultural awareness, adaptability, and resilience is highly favourable
• Experience managing or independently operating a Post Office or similar Australia Post service
• Strong cash handling, banking, ATM reconciliation, and financial reporting capabilities
• Confidence using Microsoft Office, particularly Excel, alongside Australia Post operational systems
• Strong organisational skills, attention to detail, and the ability to take ownership of daily operations
• Current manual driver's license
• National Police Clearance
• Right to work in Australia

Benefits